Mount Oriel - Privacy Policy

This Privacy policy governs the collection, storage and use of personal data collected by Mount Oriel. The information may be gathered through our main website, via a telephone conversation or emails, or through our normal business activities supporting the provision of holiday rental and associated services.

Specifically, this privacy policy provides you with details about the personal data we collect and hold about you, how we use your personal data, and your rights regarding the personal data we hold about you.

Please read this Privacy Policy carefully - by continuing to access or browse our website, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety.

This Privacy Policy supplements other notices and terms published on our website (including our terms of use) and is not intended to override them.

Overview

We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and your clients and is in accordance with applicable data protection laws.

You can contact us in relation to this privacy policy by email at mountoriel74@gmail.com

The personal data we collect about you

If you (either as an individual or as part of a group booking) are seeking to rent a property or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements.

If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us. This consent can be removed at any time simply by using the unsubscribe button on any of our email communications.

We may share your email address or browsing behaviour with technology providers including Google, Facebook, and Microsoft (as data processors). They may use this information to serve targeted advertising/content to you via their platforms. This is based on either your marketing consent or your acceptance of cookies on our website.

How we store, use and share your personal data for our core business Individuals who rent, or enquire about, a property
We collect, store and use your personal details as outlined above by our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both our current booking or enquiry.

Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

Individuals who join our mailing list

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, and in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. As such, we may contact you with details of our properties, services, offers and other marketing items which we believe will be of interest or potential benefit. We do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.You can remove your consent at any time using the unsubscribe button on any of our email communications to you.

Business Partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between (insert web address) and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of the sites and our services

We collect, store and use your personal data for the following purposes:

  • To make the sites available to you; and
  • To provide any services that you request

Sometimes, our use of your personal data are for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.

The relevant circumstances are:

  • Detecting and preventing fraud;
  • Keeping our websites, apps, products and IT systems secure;
  • Ensuring that our own processes, procedures and systems are as efficient as possible;
  • Analysing and enhancing the information that we collect;
  • Determining the effectiveness, of our promotional campaigns and advertising; and
  • If you have joined our mailing list and you have given us your consent, contacting you (including by SMS and email) with products and services which we think may interest you.

Anonymous Data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your personal data and who we share it with

We will disclose information under the following circumstances:

  • Third-party service providers: When we share the information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:
    • IT support service providers;
    • Third-party service providers who track our customers’ use of the sites and our services for us;
    • Other third-parties who we may need to work with to deliver services and/or facilitate your booking and holiday (including any holiday extras), for example, providers of property management services (including, but not limited to housekeeping, property maintenance etc.)

These third-parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

  • Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
  • Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations - for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable aw such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration laws.

International Transfers

Our rental business system stores and processes data within the United Kingdom or European Economic Area (EEA). However, some of our internal management systems use international service providers who may carry out processing outside of the UK or EEA. If thai processing is carried out in the USA, your data is protected, with additional safeguards
 
in place as required by the GDPR, by the use of Standard Contractual Clauses for each of the service providers concerned.

Cookies

Technologies such as cookies, beacons, tags and scripts are used by us and our affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the sites, tracking users’ movements around the sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some of our features or areas of our sites might be limited.

Security

We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal data we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption). Please note that no transmission over the internet canever be guaranteed secure and as a consequence please note that we cannot guarantee the security of personal data that you transfer over the internet to us.

Data Retention

We retain information (including personal data) for the minimum reasonable time period to allow us to provide our services and to comply with legal requirements which require us to retain transactional records for six years following the end of the tax year in which you last interact with us.The only exceptions are in cases where we need to keep limited personal data to resolve ongoing disputes, or enforce our agreements.

Your Rights

You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us at booking@mountoriel (has yet to be set up) at any time. You have the right to request that we:

  • Provide access to any personal data we hold about you;
  • Update any of your personal data which is out of date or incorrect;
  • Delete any personal data which we are holding about you;
  • Restrict the way that we process your personal data;
  • Prevent the processing of your personal data for direct-marketing purposes;
  • Provide your personal data to a third-party provider of services;
  • Provide you with a copy of any personal data which we hold about you; or
  • Consider any valid objections which you have to our use of your personal data

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to our request. We may request that you provide us with information necessary to confirm your identity before responding to any request you make.

Third Party Sites

Our website contains links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal data that we collect through our site and services, and we cannot be responsible for personal data that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Changes to this Privacy Policy

This privacy policy was last updated on 29th May 2024.

Please check back regularly to keep informed of updates to this Privacy Policy. Where we make significant changes to this Privacy Policy, and we have your email address, we will send you notification of the changes.